Refund policy

RETURN & REFUND POLICY

Damaged or Defective Items Only

At Apex Health & Home, we work exclusively with vetted, trusted manufacturing partners to ensure high quality standards across all our products. We offer replacements or refunds strictly for items that arrive damaged, defective, or incorrect.

1. Reporting Period

If your product arrives damaged or defective, you must notify us within 7 days of delivery by emailing support@apexhealthandhome.com with your order number and photo or video proof of the defect.

2. Replacements & Refunds

Upon verifying the issue with our team and supplier, we will immediately send you a free replacement unit or issue a full refund to your original payment method within 5 to 7 business days.

3. Change of Mind

Due to hygiene and shipping logistics constraints, we do not accept returns or exchanges for change-of-mind purchases once an order has been shipped.

Need Assistance?

If you have any questions regarding your order, please reach out to us at support@apexhealthandhome.com.